Privacy policy

General

This Privacy Policy (the ”Policy”)  sets out the basis on which the personal data, including but not limited to  personal  information, payment details and other information (the “P personal  Information” or “PI”) collected by MealPlanet Portal Co LLC, a company duly established under the laws of the United Arab Emirates under license number 1191732 and having its registered address at  (hereinafter referred to as “MealPlanet” “Company” or “We” or “Us” or “Our”) through its website and mobile application accessible from www.mealplanet.com (hereinafter referred to  as the “Platform”) from any user (individual, corporate body, etc) or other sources (hereinafter referred to as “Users” or “You”)  will be handled. We understand the importance you place on the PI, and we are committed to protecting and respecting your privacy.

 

Please read the following Policy carefully to understand our practices regarding your PI. It is important that you read this Policy together with our [Terms and Conditions accessible from https://www.mealplanet.com/terms-and-conditions/  or any other policy we may provide on specific occasions when we are collecting or processing PI about you so that you are fully aware of how and why we are using your PI.

 

By using the Platform, you represent and warrant that you have also read and understood and agree to be bound by this Policy and the Terms and Conditions.  We may make changes to this Policy from time to time in order to keep it up to date and compliant with legal requirements.

This Policy is in compliance with the Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and any implementation or amendments made to it (the “Applicable Law”).

While using the Platform, we may ask you to provide us, or we may collect different kind of PI about you. This information may include, but is not limited to:

  1. first name, last name, street address, area and city, phone and contact numbers, e-mail address, date of birth, gender, GPS location (mobile site), ID;
  2. Data regarding your meal plans;
  3. data regarding your past MealPlanet orders, favorite meal plan brands, etc.
  4. the data you provide when you provide reviews, testimonials or feedback on our Platform and certain social networking preferences (e.g. pages you “Like” or “Recommend”);
  5. a record of correspondence if you contact us;
  6. general, aggregated, demographic and non-personal data;
  7. details of transactions you carry out through our Platform and of the fulfilment of your request.
  8. details about your mobile devices, including but not limited to your IP address, operating system and browser type, as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons, etc., (together, “Cookies“);
  9. your email address from a third party if you indicate that you have consented to that third party sharing your PI with us; and
  10. any other data we consider necessary to enhance your experience on the Platform.

MealPlanet also uses web analytics software to track and analyze traffic on the site in connection with MealPlanet advertising and promotion of MealPlanet services. MealPlanet may publish these statistics or share them with third parties without including PI.

We receive and store any Personal Information you knowingly provide to us when you create an account on the Platform, when you request services, when you contact us or when you give us feedback.

Furthermore, we gather navigational and click stream data that shows which pages you have visited, what kind of features you have used or how long you have stayed on a particular page etc. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze your purchases from us; to facilitate and improve your use of the Platform; to comply with any requirements of law; to serve or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Platform.

MealPlanet uses PI to create Users accounts on the Platform, to communicate with Users about MealPlanet services, to confirm a user’s order, to notify you about a problem in your order, to offer Users additional services, promotions and special offers and to charge for purchases made through the Platform. Users may affirmatively opt-out of receiving promotional communications from MealPlanet via the Platform. MealPlanet may also use PI to enforce MealPlanet terms of use and services. MealPlanet does not sell the information it collects to third parties.

MealPlanet may use the PI for the following purposes:

  1. to provide you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  2. to provide you with location-based services, such as advertising, search results and other personalized content;
  3. to third-party vendors and service providers with whom MealPlanet works to provide application programming interfaces (“APIs”) and other functions for the Platform in connection with the delivery of MealPlanet services;
  4. to process your order by sharing your order content, special order instructions, first and last name, street address and telephone number with Meal Plan suppliers to the extent necessary to process those orders
  5. to manage your account on the Platform; to manage your registration as a User of the Platform;
  6. to carry out our obligations to you;
  7. to verify the legitimacy of reviews;
  8. to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities or contracted services when necessary or reasonable for their implementation;
  9. for the delivery of your order;
  10. for our internal review and business analysis or other business purposes consistent with our mission; and to carry out other purposes that are disclosed to you and to which you consent;
  11. to improve our services and to deliver a better and more personalized service to you;
  12. to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform;
  13. to notify you about changes to our services, news, special offers and general information about other services and events which we offer that are similar to those that you have already enquired about unless you have opted not to receive such information available on the Platform;
  14. to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which PI held about our Users is among the assets transferred.
  15. MealPlanet may also disclose PI to third parties such as attorneys, collection agencies, tribunals or law enforcement authorities pursuant to valid requests in connection with alleged violations of MealPlanet terms of use and service or other alleged contract violations, infringement or similar harm to persons or property.
  16. for any other reason which we deem necessary to enhance your experience on the Platform.

 

Depending on the requested services or as necessary to complete any transaction, we may share your information:
  1. With our Merchants: We may communicate part of your PI with the merchants which you have placed an order with for the purpose of providing you with the requested meal plan. We have an agreement with all meal plan merchants, restricting disclosure or further processing of personal information provided to them by us. Your PI will be used to notify you of your order status. PI is treated as confidential, and will not be disclosed to third parties, unless compelled by applicable legislation.
  2. With our Staff: we may share your PI with our staff involved in the delivery of your order or the analysis and support of your use of the Platform.
  3. Payment Gateway Providers: when you place an order through the Platform, you must select a payment method. MealPlanet does not store any of your debit/credit information. For transactions that include online debit/credit cards payment methods, we transmit your entire card information to the appropriate debit/credit card company in an encrypted format with globally accepted rules and applications during order processing.
  4. With Affiliates: We may share the PI with our affiliates, in which case we will require those affiliates to honor this, Policy. Affiliates include but shall not be limited to our parent company, subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  5. Marketing and Promotional Offers: We may also use your PI to provide you with information about services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, and telephone.
  6. Technology Providers: Technology, analytics, and search engine providers that assist us in the improvement and optimization of our Platform.
  7. When Required and Necessary: We may share your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or we have good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on us or (2) to protect and defend our property or other rights, the Users or the public.
  8. With Your consent: We may disclose your IP for any other purpose with your consent.

At MealPlanet, we provide you with the option to delete your account using our Platform.

Please note that deleting your account will also delete your IP, however, we may be required to retain some of your PI if we process it as part of our legal obligations, or in pursuit of our own (or a third party’s legitimate interests) such as the assertion of, or defense against, legal claims, preventing fraud or protecting ourselves or others against abusive behaviour. Once your PI is deleted from the Platform, it will be permanently removed from our systems and cannot be recovered. If you have any questions, please contact our customer support.

Our Platform securely collects User PI and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security and integrity of IP stored on our system.

 

We use organizational, technical and administrative measures to protect PI under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Although we will do our best to protect your PI, we cannot guarantee the security of your PI transmitted to our Platform; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

 

Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.

In the event we become aware that the security of the Platform has been compromised or the PI has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law.

Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. This Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. Please check these policies before you submit any personal data or other information to these websites.

You may exercise certain rights regarding your PI processed by us. In particular, you have the right to do the following:

  1. Be informed if your PI is being processed by us, obtain disclosure regarding certain aspects of the processing and obtain a copy of the information undergoing processing and be informed about third parties with which your Data has been shared;
  2. Access PI, including: (i) confirming whether we are processing your PI; (ii) obtaining access to or a copy of your PI.
  3. Right to rectification of the accuracy of your PI and ask for it to be updated or corrected;
  4. Request deletion of your PI from us under certain circumstances when PI is no longer required for the purposes it was collected for, or your consent for the processing of that data has been withdraw, or the PI has been unlawfully processed;
  5. Request data portability and receive an electronic copy of PI that you have provided to us in a structured, commonly used and machine-readable format.

In order to exercise any of these rights, simply contact us at: [email protected]

Our Platform and services available on the Platform are not intended for or directed to children. Children under 18 are not eligible to use the Platform. By using the Platform, you represent that you are at least 18 years old and understand that you must be at least 18 years old in order to create an account and request services provided on the Platform. We do not knowingly collect or maintain PI from children under the age of 18. If we learn that we have inadvertently gathered PI from children younger than the age of 18, we will take reasonable measures to delete or destroy such information from our records.

MealPlanet may change this Privacy Policy at any time by publishing the new version or the Platform and each such change will be effective upon posting on the Platform or upon the date designated by us as the “effective date”.

It is your obligation to regularly check the Policy. Your continued use of the Platform following any such change constitutes your agreement to this Policy as so modified.

 

You shall update your Personal Information at any time by logging-in to your account where you can update your Personal Information.

All comments, queries and requests relating to our use of your information are welcomed.

For questions or concerns relating to our Policy, we can be contacted by email at:  [email protected]

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